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Veritas Allies

NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED,
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We are required by law to maintain the privacy of your PROTECTED HEALTH INFORMATION and to provide you with notice of our legal duties and privacy practices with respect to PROTECTED HEALTH INFORMATION.

ServusCare operates under the parent company Veritas Allies, LLC. This Notice applies to all services and communications provided by these entities.

USES AND DISCLOSURES
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Treatment – Your health information may be used or disclosed to other health care professionals for the purpose of evaluating your health, diagnosing medical conditions and providing treatment. We will never sell your health information or use it for marketing purposes.

Payment – Your health information may be used to bill or receive payment from health plans or other entities. For example, your health plan may request and receive information on dates of service and the services provided in order to pay for these services.

Health care operations – Your health information may be used to support the day-to-day activities and management of ServusCare. For example, we use health information about you to manage your treatment and services.

Law enforcement – Your health information may be disclosed to law enforcement agencies to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government mandated reporting.

Public health reporting – Your health information may be disclosed to public health agencies as required by law. For example, we are required to report certain diseases to the state’s public health department. 
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Other uses and disclosures require your authorization – Disclosure of your health information or its use for any purpose other than those listed above requires your specific written authorization. You have the right to revoke your authorization by sending a written request to the individual listed on this Notice at any time. We must honor your request, except to the extent that we have already disclosed information under your prior authorization.

Information about treatments – Your health information may be used to send you information you may find interesting on the treatment and management of your medical condition.

Individual Rights
You have certain rights under the federal privacy standards. These include the right to:

  • Request restrictions on the use and disclosure of your protected health information

  • Receive confidential communications concerning your medical condition and treatment

  • Inspect and copy your protected health information

  • Amend or submit corrections to your protected health information

  • Receive an accounting of how and to whom your protected health information has been disclosed

  • Receive a printed copy of this notice

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Terms of Service for SMS Communications and Consent for SMS Communication

  • “Mobile opt-in and information obtained as part of the SMS consent process or numbers for the purpose of SMS are not shared with any third parties or affiliates for marketing or any other purpose.”

 

Types of SMS Communications

  • If you have consented to text messages from Veritas Allies, you may receive text messages related to Customer-care. These messages may include information about your care team, scheduling, check-ins, and follow-up support. 

 

Below are examples:

  • Customers Care: Hi [First Name], this is [Nurse Name] from Veritas Allies. We’re reaching out about your case management benefits through your insurance. Please text back to schedule a call. Reply C to confirm. Reply STOP to opt out. For Help reply HELP SMS terms https://www.veritasallies.com/privacypolicy

  • Customers Care: Hi [First Name], this is [Nurse Name] from Veritas Allies just following up on our previous message regarding case management support through your health plan. Would you be available for a call this week? Reply C to confirm, or STOP to opt out of SMD. Reply HELP for Help.

  • Customers Care: Hi [First Name], this is [Nurse Name] from Veritas Allies. Just checking in to see how you’re doing and if you have any questions about your care plan. I’m here to help. Reply STOP to opt out. For Help reply HELP or call 503 610-0080

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Opt in to SMS: You can opt in to SMS Verbally with script

  • Example: While speaking with a customer, either over the phone or in person, the nurse asks if the customer would like to receive more information via SMS. Here is our script “Hello {customer}, at Veritas Allies We can send you updates about your care team, scheduling, check-ins, and follow-up support VIA SMS, I must let you know about this information first. You may reply STOP to opt-out of future messages, or reply HELP for more information. Message frequency varies and message and data rates may apply. We do not share or sell your information to third parties, you can review our privacy policy on our website https://www.veritasallies.com/privacypolicy. Do you agree to these terms?"

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Message Frequency: Message Frequency May Vary. Our SMS message frequency will be from [50 to 3000] text messages daily across all users regarding Customer Care.

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Standard Messaging Disclosures

  • Potential Fees for SMS Messaging: Please be aware, many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

  • You can opt-out at any time by texting "STOP." You will not receive any further messages. Reply “START” to start receiving messages again.

  • For assistance, text "HELP" or visit our Privacy Policy and Terms of Service at https://www.veritasallies.com/privacypolicy.

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We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all PROTECTED HEALTH INFORMATION that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice. 
 
You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.
For more information about this Notice or to file a complaint:

Veritas Allies
EquitasDX | ServusCare | MedicusSTAT | EquitasHP
7140 NW Skyline Blvd
Portland, OR 97229
(503) 610-0080
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Effective Date: 07/01/2026
Expiration: one year from the date of receipt
For more information about HIPAA or to file a complaint:

The U.S. Department of Health & Human Services Office of Civil Rights

200 Independence Avenue, S.W. Washington, D.C. 20201
877-696-6775 (toll-free)

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