The No Surprises Act: A Legislative Opportunity to Deliver True Centers of Excellence

Date: Aug 13, 2021

Transparency has long been a challenge in the healthcare industry, and it took federal legislation to create meaningful protections for patients. The No Surprises Act is now driving a much-needed engagement between payors and providers, setting clear rules for fair play and positioning payors to meet the responsibilities of a “prudent person,” while bringing transparency to providers.

“The legislation is far from complete, but it offers a great starting point for payors and providers to develop a healthy relationship,” said General Counsel at Veritas Allies.

Compliance as a Pathway to True Centers of Excellence (COE) Programs

While regulatory requirements can feel like an operational burden, they also present a unique opportunity: leveraging compliance to achieve a true Centers of Excellence (COE) experience. By integrating legislative requirements—including provider search tools, price‑shopping transparency, balance‑bill notices, EOB requirements, and ID card mandates—into a comprehensive program, payors and TPAs can create a system that not only meets the law but also enhances the member experience.

Upcoming Veritas Allies Webinar: Navigating No Surprises Act Requirement

To help healthcare stakeholders navigate these new rules, Veritas Allies is hosting a webinar on Thursday, August 19th at 10:00am PST. The session will:

• Highlight our technology platform for provider search and price transparency

• Explain how integration with TPAs and other compliance requirements supports a COE experience

• Explore TPA obligations to plan sponsors, with insights from Mary Beth Donalson of Diversified Benefit Administrators

This discussion is part of a broader series designed to help healthcare stakeholders evaluate their current and prospective cost‑containment strategies and measure them against evolving legislative requirements—including ERISA Section 408(b)(2) Fee Transparency.

About Veritas Allies

Veritas Allies, LLC (“Veritas”) is the parent company of an integrated consortium of cost-containment companies delivering innovative programs and technology to the healthcare industry. Through its family of companies—EquitasDX, EquitasHP, ServusCare, and MedicusSTAT—Veritas provides collaborative, in-house solutions for payors and providers alike. By maximizing clinical and financial outcomes, Veritas ensures that compliance, transparency, and service excellence work together to deliver a true COE experience.